What Color Is Your Change?

Changes have been happening at an exponential rate over the past 40 years. Literally. If you don't believe me, take a quick trip to nerdville with me...

In 1965 Gordon Moore calculated that advancement in computing would enable processing power to double every two years. This doesn't sound too impressive on the surface, until you look at the growth curve and see that over 40 years, processing power has increased from 2,300 to 2,600,000,000. That's a lot more zeroes added in four decades. 

Before the computer engineers chime in with their clarifications (I'm looking at you, Dave + friends), I'm obviously simplifying Moore's Law. The point I'm making is that this progress has created exponential technology, financial, and social change that impacts every one of us in our lives and work.

 

When thinking about work change, we could be talking about a mega corporate event – like an acquisition – that affects thousands; a more individual event – like getting a new job; or a freelancer convincing prospect clients to pay for a service they’ve never before purchased.

The commonality in making any change is: you have to convince people to come along with you. In an acquisition people will have accept a different day-to-day reality; in a new job you need to convince others that you’re the one, and they should accept you; and when you’re selling your service… clearly, your prospects need to buy into you in order to become clients.

Sales 101 says that a key step is always determining the other's WIIFM? That’s the what. But what we often neglect (guilty) is the how.

 

A couple weeks ago when I was in Paris, Dr. Roger Hallowell shared a new way to think about the how, and it's bringing my change management world into focus. It's a concept called the Color of Change, and it says:

People view the nature of other people and the world through different colored lenses.

Obvious? Perhaps. But obvious doesn't mean easy. It takes focus and a lot of empathy to practice. Simply, you must identify your default lens + the lens of those with whom you're working, then adapt your approach to what they think your approach should be. See what I mean about empathy?

 

People view the world through yellow, blue, white, green, or red lenses - or a combination. Here's a summary of the colors (captured through my own lens, so beware – ha!):

 

Yellow

People are political

Change occurs by power and influence

Goal of change is to create a feasible solution - feasible means that it comes from a given list of options; you're not necessarily getting the best solution - it's just the best from your options

Negotiations happen behind closed doors (viewed favorably)

Results happen when people form coalitions and hierarchy

Example: election of the pope

 

Blue

People are rational; think first, act later

Change occurs by a linear process: analyze, plan, execute

Goal of change is to create the best solution - be careful though, "best" is objective; there is also a "wrong" answer!

Results happen through project management, analysis, and measuring results; people are resources, not humans

Example: engineers

 

White

People and the world are complex and neither rational nor linear; you cannot direct change; it emerges

Change occurs when the system finds its optimal state and balances accordingly

When the time is right, energy will flow and create what’s supposed to happen

People can intervene by identifying the blockage and removing it

Examples: scientists, open source models, & Wikipedia!

 

Green

People are learners

Change occurs as a result of individual growth (from... you guessed it, learning)

Goal of change is to create a solution that people develop themselves; it can’t be forced

Results happen by supporting individuals’ learning, training, and coaching

 

Red

Humans first, results later

Change occurs by making people want to change their behavior because there’s alignment between their wants and the leader's needs

Goal of change is create the best fit between individuals and the organization through a solution that individuals will find motivating

Results happen through motivation; humans have feelings and irrationalities; they don’t feel forced into change; the other has made them want to change

 

What do you think?

 

I know that this is a bit academic, but if you think about it, it has huge implications on everything in our lives - from the work examples I mentioned, to negotiating with your spouse and kids at home.

Dr. Hallowell also offered this great insight:

"The best leaders are chameleons. They're able to seamlessly transition between colors

to get the best and maximum change from those they're leading." 

 

Additionally, he suggested that great leaders think about the magic word - diversity - in this way.

One should have others with different colored lenses around her. My own insert here: If we approached diversity from people's "insides" using this kind of framework, I argue that the gender, color, and culture problem would solve itself. Maybe our "how" of fixing the diversity problem is all wrong...

 

When I reflected on my own lens (an unlikely combination of blue + white), it made so much sense. Then, when I layered on the colors of my former companies... I'll just say, "ahaaaaa" and leave it at that :)

 

What color are you? 

 

If you're intrigued and want to see this come to life, check out these quick videos by the original Color or Change authors: Léon de Caluwé and Hans Vermaak.

 

Images from Vogue, We Heart It, a Swedish website that I don't understand, Izzy Van Hall, Elements of Style, & Fortune

Posted on June 26, 2017 and filed under Learning in Action.

A Love Letter to London

london.jpg

 

Dear London,

 

Let's just get it all out there. For three years I haven’t been very nice to you. I’ve called your people rude, your productivity mediocre, and your weather shitty.

But now that I’m back in the US - for real this time after one last tiiiiiny trip to see you again - I want to say: 

I’m sorry for the unkind words I spoke out of vitamin D deficiency.

I know that you’re having a tough time right now, and you could probably use some positivity. (And I don’t mean to tattle, but last weekend, some of the most British people I know got so upset about your politics that they threatened to join me in the US – even with this going on. I’m just sayin’… you may want to look into it).

However, the truth is- I could’ve done some things differently too. There is a lot that I’ll miss about you. Three years is long enough to build new habits, shift one’s outlook, and make lifelong friends who are worth following around the globe. Truthfully, you have affected me in all these ways, spread throughout my work and life.

Don’t tell anyone, but as we were sitting around our friends’ breakfast table on Friday morning... drinking espresso, hanging out with their cool baby, debating how companies handle their women employees all wrong... I accidentally thought, “Should we have [gulp]... stayed?” (It was a slip; I didn’t mean it, Nashville, I swear)!

 

Even though I didn’t reeeeally mean it, the sentiment was pure. And since I'm getting mushy, I thought I may as well share some of my favorite things about you:

 

  • Your creation, London Dave. As my grandma would say, “jeepers creepers!” It’s unbelievable what living in a land of no eye contact will do for an introvert’s confidence ;)

 

  • People are so well-informed. Meaningful conversation about politics and global issues abound in the office and at home. I really had to up my game to contribute.

 

  • Colleagues take their holidays. They know that your weather is unreliable (to put it nicely), so they unapologetically leave the office behind and take vacation. For the record, I am totally into this.

 

  • The fashion. I loved playing dress-up and reducing my closet to only contain black and gray. It sounds like I'm being sarcastic, but I'm not. You made me feel modern and chic.

 

  • And lastly but very significantly: You showed me how to chill the f*** out at work. I finally concur: not everything needs to be done at Northeast American pace and aggression. People over productivity. You win.

 

Of course, the underlying current to all these is the people. My Is-this-my-life? moments all centered around meaningful conversations with global citizens, who I'm proud to say have become lifelong friends. And this isn't just my opinion; the Global Power City Index has called you "the most magnetic city in the world" for five years in a row, and your score on cultural interaction is a driving force of this honor. 

This is an important point, and I don’t mean to be short about it. The mix of cultures and people absolutely deserves the most attention, but it's too deeply rooted and important for me to unearth now - but I will one day, Rowan, I promise ;).

 

When I asked myself if we made a mistake leaving, I had drifted away to a place of nostalgia. I am very happy to be back in the US. My journey through London was difficult, but the professional and personal outcomes have been tremendous and ever-lasting. And I’m sure that you still have more to teach me; maybe we’ll have a sequel together one day. Dave swears that we’ll be back.

But until that day, dear London, I’m asking forgiveness for the unkind things I’ve said. I do love you.

 

Sincerely,

A better (albeit paler) Julie

 

Be All There.

As many of us slowed down over the weekend to celebrate graduations, birthdays, or fathers, without consciously realizing it, we probably received an instant refresh just by being all there. Taking time with our loved ones and hopefully soaking up some sun (even in London!).

Believe it or not, I'm still thinking of this conversation on being seen and heard and how to be more attentive and validating of others in my work settings. So whether you're in the office or on summer holiday this week, this quote is simple suggestion for how to increase focus on others, don't you think?

 

PS - If you're looking for a catalog of work-related quotes, check out some of my favorites... and please comment below with wise words that get you motivated. 

 

Image from Conscious Leaders via Round Table Companies

Posted on June 19, 2017 and filed under Quotable.